A recent Twitter message from @MassGov explained that Massachusetts, as a part of the enhanced 9-1-1 system, has a silent 9-1-1 procedure for you to use when you can't communicate verbally. When we read something important that we didn't know, we like to share that information with our readers.
Here's what the state tells you to do if you can't speak to the 9-1-1 call-taker for any reason.
If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence, or home invasion, follow these simple steps using a touch tone wireline telephone or a cell phone:
FIRST DIAL 9-1-1
Once the call is answered, indicate your need by pressing the appropriate number on your telephone.
IF YOU NEED POLICE
PRESS 1
IF YOU NEED FIRE
PRESS 2
IF YOU NEED AN AMBULANCE
PRESS 3
The 9-1-1 Dispatcher may ask questions that require yes or no answers.
PRESS 4 FOR YES
PRESS 5 FOR NO
You can find the complete post from the state here.
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Words: Penny & Ed Cherubino
Photography: Courtesy of the Boston Public Health Commission.
